It’s time to get your deposit back
Firstly, you may want to check if your deposit is protected using our deposit checker. If your deposit is protected with us, please see how you can get your deposit back through the release process detailed below.
The release process
Insured
Request deposit
Having discussed the deposit return with your landlord or agent, you can formally request for the return of the deposit in writing.
Landlord or agent response
You should allow 10 days for the landlord or agent to respond. They will either agree to your request or propose deductions to the deposit.
End of release
If you agree with the landlord or agent, they can return the money to you.
If you disagree, you can raise a dispute to resolve the issue. Find out more about the dispute process here.
Custodial member release
Landlord or agent begins process
Having discussed the deposit return with your landlord or agent, they begin the release process through their mydeposits Northern Ireland online account.
You respond to release request
We notify you of the proposed release request.
You will need to confirm your contact details and provide payment details.
You then ‘agree’ with the release request or ‘disagree’ if necessary.
You have 30 working days to respond once you have been notified.
End of release
If you ‘agree’ with the landlord’s or agent’s release request, the deposit will be returned to the relevant parties within five working days.
If you ‘disagree’, you can raise a dispute to resolve the issue. Find out more about the dispute process here.
Custodial tenant release
You begin the process
Having discussed the deposit return with the landlord or agent, you begin the release process through your mydeposits Northern Ireland online account.
You will need to confirm your contact details and provide payment details.
Landlord or agent responds to release request
The landlord or agent will ‘agree’ or ‘disagree’ with your release request. They may ask to keep some, or all of your deposit to cover things like cleaning or damage.
They have 30 working days to respond to your release request.
End of release
If the landlord or agent ‘agrees’ with your release request, the deposit will be returned to the relevant parties within five working days.
If they ‘disagree’, you will be notified of their counter proposal which you will need to ‘agree’ or ‘disagree’ with and raise a dispute to resolve the issue, if necessary. Find out more about the dispute process here.
The release process
What happens if no one responds to a release request?
If we do not hear from you or the landlord or agent (depending on who started the deposit release process) within 30 working days of the process beginning, we will return the deposit in line with the terms proposed in the release request.