Free and secure deposit protection

You transfer the deposit to us and we protect it for the entire tenancy. It’s a simple, straight-forward and hassle-free way to protect your deposit.


Why choose Custodial?


Free protection

Custodial is free to use. Transfer the deposit to us and we hold it for the duration of the tenancy.


Flexible release

Either party can start the release process.


We hold the deposit

You don’t need to worry about keeping the deposit safe as we do that for you once you have transferred it to us.

Get started right

Feel secure with Custodial

The most popular way to protect a deposit is to use Custodial. We hold your tenant’s money and ensure you are compliant for the duration of the tenancy.

Free deposit protection

Paying for deposit protection is now an unnecessary expense. Landlords can reduce their costs by choosing Custodial.

Hassle-free protection

You don’t need to hold someone else’s money. Transfer the deposit to us to stay compliant and keep your protection at the end of your tenancy.

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Free dispute resolution

If you can’t agree with your tenant at the end of the tenancy, you have free access to our award winning adjudication service.


Designed with you in mind

Custodial is designed for all types of landlords including student, corporate and private landlords.


Easy negotiation

Itemise each deduction at the time of release for faster settlements.


Simple compliance

All legal documents, including prescribed information, are created for you.


Transparent experience

You and your tenant will have access to an online portal with details of the deposit protection.

How it works?

How it works?

Step 1

Create a membership

To get started you’ll need to set up your member account.

Use your online account to protect the deposit by lodging it with us within 30 days of receiving the deposit.

Give the tenant proof of the protection (called the prescribed information) within the same 30 calendar days of receiving the deposit.

Now that you have transferred and protected your tenant’s deposit with us, you are fully compliant. You can do all of this instantly in your online member account.

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What happens if there is a dispute?

What happens if there is a dispute?

Step 1

Tenant initiates dispute

Your tenant can raise a deposit dispute directly with us if they disagree with your proposed deductions when releasing the deposit.

You need to provide evidence to support your deductions. This could include a tenancy agreement, inventory report, photographs and any other documents.

All the evidence is compiled and sent to an independent, qualified adjudicator to make a binding decision. We will notify you of the decision, explain the reasons and transfer the awarded amount.

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