You can contact us by email, phone, or by post.
By Phone:
Call Centre for landlords and tenants: 0333 321 9403
Agent hotline: 0333 321 9403
Fax number: 0845 634 5406
Opening hours are:
- Monday to Friday 8.30am until 5.30pm
By Post:
mydeposits Northern Ireland
Premiere House
1st Floor
Elstree Way
Borehamwood
Hertfordshire
WD6 1JH
By Email:
General enquiries about the scheme info@mydepositsni.co.uk
For enquiries about the Custodial deposit protection service:
- General information and Customer Services Info.custodial@mydepositsni.co.uk
- Customer Services Customerservices.custodial@mydepositsni.co.uk
- Disputes Disputes.custodial@mydepositsni.co.uk
- Dispute appeals Appeals.custodial@mydepositsni.co.uk
- Complaints Complaints@mydepositsni.co.uk
For enquiries about the Insurance deposit protection service:
- General Information and Customer Services Info.insurance@mydepositsni.co.uk
- Disputes Disputes.insurance@mydepositsni.co.uk
- Dispute appeals Appeals.insurance@mydepositsni.co.uk
- Complaints Complaints@mydepositsni.co.uk