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Tenants urged to communicate with landlords about their deposits

Landlords and tenants are being urged to communicate with each other, to prevent issues from arising over the return of the deposit at the end of the tenancy.

The call, from government approved tenancy deposit scheme my|deposits Northern Ireland comes as students begin moving in, and moving out of their accommodation before the new academic year, and supports comments from Social Development Minister, Mervyn Storey who recently urged students to be aware that landlords have a responsibility to ensure that their deposits are protected.

Tim Frome, Legal Services Manager at my|deposits Northern Ireland said:

“We often receive calls from tenants at this time of year who are unaware of their rights over the deposit. We strongly recommend that landlords explain deposit protection to their tenants, as it can lead to a smoother transition when they move out.”

“Whenever we receive notification from the tenant of a potential dispute over the deposit we always recommend they speak to their landlord first. Discussing the deposit and the reasons for proposed deductions can help lessen the likelihood of a formal deposit dispute, which saves both landlords and tenants time.”

Mervyn Storey, Social Development Minister, said:

“Many students will soon be taking up tenancies with a private landlord. I am therefore taking this opportunity to make them aware that their landlord has a responsibility to ensure deposits are protected.”

The reminder coincides with the release of mydeposits Northern Ireland’s latest guide and infographic which offers best practice advice to landlords when negotiating deposit deductions with tenants. The guide ‘Negotiating with your tenants’ written by Tim Frome and ‘The do’s and don’ts of negotiating with your tenant’ infographic are both available for free download via the my|deposits Northern Ireland website.


For further information, please contact:


Jack Ojari

Marketing and Communications Executive

0207 840 8906



About my|deposits Northern Ireland:

my|deposits Northern Ireland is the trading name of Tenancy Deposit (NI) Limited.

Tenancy Deposit (NI) Limited is a subsidiary of Tenancy Deposit Solutions Limited, a company jointly owned by the National Landlords Association and HFIS plc T/A Hamilton Fraser Insurance (the Scheme Administrator) to deliver both a custodial and insurance-based tenancy deposit scheme (TDS) in Northern Ireland, under contract from the Department for Social Development (DSD).

Landlords and letting agents wishing to use the scheme are required to register with the Scheme Administrator. They can find out more and visiting

Registered members of the Scheme are able to protect and unprotect deposits at the beginning and end of tenancies.

The custodial service is free for landlords and tenants. In the event of a dispute at the end of the tenancy agreement, both parties are offered access to Dispute Resolution Mechanism (DRM). This procedure will be evidence-based, relying on documentation and records.

Date published: 
Tuesday, August 25, 2015 - 09:45