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Dispute workshop for Belfast agents

Letting Agents in and around Belfast are invited to attend a free deposit dispute workshop on Wednesday 12th June (3pm – 5.30pm) at the Hilton Belfast, Lanyon Place, BT1.

This informative, hands-on workshop is designed to provide letting agents with a deeper understanding of the Dispute Resolution Mechanism (DRM) process and will be delivered by experienced adjudicators from tenancy deposit protection scheme my|deposits Northern Ireland.

The DRM is offered by my|deposits Northern Ireland to letting agents and tenants who are are unable to come to an agreement over the return of a deposit at the end of the tenancy.

The workshop, which may also count towards CPD hours, will involve:

  • Expert advice from my|deposits Northern Ireland Head Adjudicator, Suzy Hershman and Head of Legal Services, Tim Frome
  • Tips on how to carry out a robust inventory
  • Secrets to having a successful check-in and check-out procedure
  • Explanations of 'fair wear and tear’
  • A comprehensive case study of a real life dispute – allowing the attendees to make a decision on the case like an adjudicator
  • A Q&A session.

The events are based on the successful workshops offered to letting agents by my|deposits in England, Wales and Scotland. Over 99% of delegates said they were better placed to deal with a dispute after attending.

Suzy Hershman, Head Adjudicator at my|deposits Northern Ireland, commented:

“Landlords and letting agents should be aware that if the tenant disagrees with the amount of deposit to be deducted at the end of a tenancy it could end up as a formal dispute.

“The deposit money remains the property of the tenant unless the landlord or agent is able to successfully evidence why they wish to make a deduction – that’s the cold reality of the legislation.

"The clear lesson we have learnt is that disputes are won and lost at the beginning, as well as at the end of the tenancy; so landlords/agents must make sure they are fully prepared from the very start – I can’t stress that enough.

“The workshop will provide the perfect opportunity for letting agents to really get to grips with the DRM process, negotiate better with their tenants and also improve their chances of being successful in a formal deposit dispute.”

To book a place on the workshop – or to arrange a one-to-one session with my|deposits Northern Ireland - please email (providing your name and letting agent you represent) or call 0845 362 3086.

Spaces are strictly limited and we expect them to fill up quickly!

In the meantime, landlords and letting agents who take a deposit from their tenant can access further information about the new legislation and their responsibilities by visiting the my|deposits website or by following us on twitter @mydeposits_ni


For further information, please contact:

Sam Haidar

Senior Press Officer


T: 020 7840 8925

M: 07508 031 084


About my|deposits Northern Ireland:

  1. my|deposits Northern Ireland is the trading name of Tenancy Deposit (NI) Limited.
  2. Tenancy Deposit (NI) Limited is a subsidiary of Tenancy Deposit Solutions Limited, a company jointly owned by the National Landlords Association and HFIS plc T/A Hamilton Fraser Insurance (the Scheme Administrator) to deliver both a custodial and insurance-based tenancy deposit scheme (TDS) in Northern Ireland, under licence from the Department for Social Development (DSD).
  3.  Landlords and letting agents wishing to use the scheme are required to register with the Scheme Administrator. They can find out more and visiting
  4. Registered members/users of the Scheme are able to protect and unprotect deposits at the beginning and end of tenancies.
  5. The custodial scheme is free for landlords and letting agents. There are fees to join the insurance-based scheme.
  6. In the event of a dispute at the end of the tenancy agreement, the parties are provided access to Dispute Resolution Mechanism (DRM). This procedure is evidence-based, relying on documentation and records.


Date published: 
Friday, June 7, 2013 - 15:00